Here at ServiceMaster by Bell, we offer a variety of cleaning services that span everything from carpet cleaning to disaster restoration services. With offering so many services, we have to field a lot of questions. Below I will try to address some of the most frequently asked questions we see at the office and out in the field.
Q: If I have your company do a house cleaning for me, how much cleaning do you do?
A: We can do as little or as much cleaning as you want us to do. For example, there is a list of things that are we would typically do for a house cleaning. As the customer you do not have to stick with that list. It is simply a starting point and can be tailored to fit your needs.
Q: What services do you offer?
A: If it can be cleaned, chances are we can take care of it for you. We do carpets, hard floors, resilient floor maintenance, windows, furniture both upholstered and leather, odor removal, and general cleaning services (dusting, vacuuming, etc.). I'm sure I am forgetting something from that list, but as I said; if it can be cleaned, chances are we can help you out with it.
Q: I think there is mold in my house. What should I do about this?
A: If you're asking us this question, you have already taken the first step. As much as you don't want to deal with mold, we do! First, if you suspect that there is mold in your home please stay away from it and just give us a call. We have state of the art testing procedures and exclusive products that will kill mold and stop the spreading of mold. We are also able to provide air quality tests that will confirm that the air in your home is once more safe for you to be breathing.
Q: What would the cost be to have the carpets cleaned in X number of rooms in my house?
A: We do not price our carpet cleaning by the room. Instead, we price our carpet cleaning by square footage. This ensures that our customers receive the best pricing on each and every job. Since rooms in your home may be different sizes than rooms in another customer's home, one flat rate for a living room, bedroom, hallway, etc. is not fair to you, the customer. Also, we take in to consideration any furniture that you may not want to have moved in the cleaning. We will deduct the area covered by those pieces from the total because if we do not move something, there is no way we can clean under it so why should you pay for that?
Q: How soon can I walk on my carpet once it has been cleaned?
A: You can walk on your carpet immediately. Your socks will get wet though as the carpet will still be slightly damp from the cleaning. If you must walk on the carpet immediately it is best to do so in your bare feet, socks, or a pair of house slippers or shoes that you don't wear outside. Drying time for your carpets all depends on humidity levels in and out of the house as well as how much air is being moved across the carpet. Typically our customers report a 3-4 hour drying time.
As we think of more FAQ's I will add to this list so be sure to keep checking out the blog!
Thanks again for reading,
Kurtis
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